The contents of the plastic bag must fit comfortably and the bag must be completely closed. The Customer’s own wheelchair will be returned at the baggage carousel with other hold baggage, states clearly the number of weeks of pregnancy and expected due date, confirms the pregnancy is free of any complications, confirms the Expectant Mother if ‘fit to fly’. 17 domestic destinations . An Infant may travel on your lap on payment of the relevant Service Fee. Ladies Only seats are available for female customers. You, your, yourself - means any person holding a Confirmed Booking who is to be carried or is carried on an aircraft, except members of the crew. If you are travelling with an electric wheelchair, or require additional support during your trip, for example Customers who require one-to-one care onboard or are unable to walk from the aircraft door to their seat, you must call us to make your booking at least 48 hours in advance of your planned travel as we may need to make additional arrangements for you. 8.15 Collection and Delivery of Checked Baggage. You must be able to use the bathroom unaided and the plaster cast must be at least forty-eight (48) hours old. The airline is a sister company of Saudia Airlines. Team Leaders are the focal point for any queries from other departments and from Agents during … 8.5 Liquid, Aerosol and Gels (LAGs) in Cabin Baggage. 7.2 In the reasonable exercise of our discretion, if we believe you do not meet the requirements in relation to your medical fitness to fly we may refuse to carry you and your Baggage. By using our services, you agree to our use of cookies. Pneumothorax Within 14 days of resolution. flyadeal has been created to meet the growing demand for affordable air travel in Saudi Arabia and the Middle East Region. Customer Care at flyadeal. Flyadeal Cabin Crew Hiring (August 2020) – Various Locations – APPLY Online Any special assistance not requested before you confirm your Booking with us cannot be guaranteed and you may be denied travel, with no credit or refund due to you. 14.3.1 Our liability for delay, damage or loss to Hold Baggage is limited by the Convention, our Carrier Regulations and these Conditions of Carriage and any applicable law where an investigation determines that the delay, damage or loss resulted from an act, or failure to act, by us with either the intention of causing the delay, damage or loss; or recklessly and with knowledge that delay, damage or loss would be the probably result. Licensed Travel Agency CICMA 3682 and IATA-accredited agent. Customers with the below mentioned conditions must provide a medical certificate before we will accept you for travel, please note this list is not exhaustive and we recommend you discuss your fitness to fly with your doctor if you have any concerns regarding your condition. Fly a deal is a Saudi airline operating in the economic aviation system and is considered an economic arm of the General Organization of Saudi Airlines. Items which may not be carried include: We set maximum dimensions and weights for your Cabin Baggage Allowance, these are detailed in our Carrier Regulations. Refreshments for the first hour from the original time of departure. If we change your Scheduled Departure Time by less than three (3) hours we will advise you of the new Scheduled Departure Time. You may also bring your own food onboard but: We recommend you carry a medical certificate / letter to avoid any delays during airport security. We offer a range of meal deals which can be added to your Booking up to 8pm KSA time on the day before your Flight. Sometimes we may get things wrong, so flyadeal Vouchers are our way of saying sorry for not delivering the great service we promised. Our Authorised Agents will provide you with written confirmation of your Booking, in the case of a telephone reservation you will receive an email and / or SMS Booking Confirmation. During the Hajj period, Muslim Customers with a Visit Visa / Umrah Visa will not be permitted to enter Saudi Arabia via Jeddah or Madinah. is signed and stamped by a Doctor. have a solid back and seat with internal restraint straps installed to hold the Child / Infant securely, ii.) Unless otherwise stated on the Booking, in these Conditions of Carriage, or in any Tariffs which apply, a Booking is valid for one year from the date of issuance, for the Flights booked. Refunds will only be made to the original form of payment. flynas offers its guests value for money with low fares, on time flights and superior customer service which has seen flynas awarded the Middle East’s Leading Low Cost Airline from Skytrax Fleet of 27 You must collect your Hold Baggage as soon as we have made it available in the baggage hall at your Place of Destination. It is your responsibility to find out the Check‐in Deadlines for your Flights before you travel and keep to them. We are not responsible for any rate of exchange charges applied by your bank or credit card in respect of your chosen payment method. Children may only travel if accompanied by Adults aged sixteen (16) years and over who will take all responsibility for the Child as their parent, legal guardian or companion. Since the very start of flyadeal, customers have shared their delight with low fares and the new flight services available ... Every month, its social care team processes over 50,000 messages from customers. As a result, the total amount you can recover from us and our Authorised Agents, servants, employees, and representatives will not be more than the total amount of our own liability, if any. If your Hold Baggage is damaged (including partial loss) or not received by you, you must advise us immediately, before you leave the Baggage Hall by completing a Passenger Irregularity Report (PIR) available from our representatives at the baggage service desk. Flyadeal; Search “Worst Customer service” Review of Flyadeal. Confirmed Booking - means a Booking for which all Customer details and full payments have been received. You acknowledge and accept that payment for Excess Baggage Service Fees does not guarantee carriage of said Excess Baggage on your Flight. Customer Service and sales experience preferred. HOW TO APPLY – Interested Applicants can click on APPLY ONLINE Button Below – Read all the Eligibility criteria before applying for Flyadeal cabin crew Voucher validity and terms and conditions will vary and will be advised at time of issuance. Firearms and ammunition will not be accepted for carriage on our aircraft, either as Hold Baggage or Cabin Baggage. where you have provided your own food (see above), Full doctor’s details, including contact details and official stamp, Confirmation the named Customer is fit to fly, Full details of the condition and medication, Communicate effectively with our Cabin Crew with regards to safety instructions, are able to physically assist the Customer during travel, Accept responsibility for the welfare of the Customer, Accept responsibility for the management of all formalities and processes, You display discomfort, distress, agitation, obvious pain or near collapse, An existing condition could be aggravated during the flight. Taxes, fees and charges change constantly and can be imposed or altered after the date we have issued your Booking Confirmation. Its aim is to bring the best customer service … 14.3.6 If the carrier performing the Flight is not us, you have the right to address a complaint against either. If a medical certificate is required, it must include the following: Some Customers may need to travel with a Carer for their safety and comfort. 9.8 Hearing / Visually Impaired Customers. Its focus is on leisure and low-cost with high value. Pulling issues faced by users like you is a good way to draw attention of flyadeal to your problem using the strength of crowds. If they change or if a new Tax, fee or charge is imposed after we have issued your Booking Confirmation, you must pay us any increase. General information about Flyadeal. Find the best deals by comparing the cheapest flights and read customer reviews before you book. The size of the plastic bag must not exceed 20cm x 20cm (8 inches x 8 inches). Our Fare Rules will be confirmed to you at time of Booking, on your Booking Confirmation and are detailed in our Carrier Regulations. Flyadeal fleet details and history. Read full review and 1 responses→ Hide full review and 1 responses→ Updated by kapil thakur Aug 07, 2017 My no are [protected], [protected] V. Viresh.todankar Sep 18, 2017. However, the Customer may travel after five (5) days from the commencement of the appropriate treatment, Tuberculosis Customers with Tuberculosis will not be accepted for travel until their medical practitioner can certify they are not infectious, Asthma - Deterioration within 48 hours of travel, Head Injury - Within 2 weeks of travel or where there is air in the cranium, Ear or Sinus Pathology - Within 48 hours of travel, Phobias – Inability to cope with, or extreme fear of flying, Decompression Sickness - Requires clearance from a specialist in hyperbaric medicine, Penetrating Eye Injury - While there is air in the eye or a vitreous leak, Pneumothorax - Within 14 days of resolution, Plaster Casts - See above. The customer support team works 24x7 for the passengers. Human remains will not be accepted for carriage on our aircraft. If you are travelling with an electric wheelchair, or require additional support during your trip, for example Customers who require one-to-one care onboard or are unable to walk from the aircraft door to their seat, you must call us before booking, and at least 48 hours in advance of your planned travel as we may need to make additional arrangements for you. Place of Destination - means the airport at which your Flight will end its journey. Low-cost airline in Saudi Arabia focused on domestic destinations. VAT Number ESB-61965778. I’ve spoken to Kapil kumar regarding my flight cancellation. When the aircraft lands, we may decide to make you leave the aircraft; refuse to carry you on the remaining sectors of the journey shown on your Booking; and report the incident on board the aircraft to the relevant authorities with a view to them prosecuting you for any criminal offences you might have committed. Our Customer Engagement Team will review your request and confirm if the services requested (as defined in 9.2.2) are available on your requested flight(s). 14.4.4 Our Contract of Carriage with you (including these Conditions of Carriage and exclusions or limits of liability) applies to our Authorised Agents, servants, employees and representatives in the same way as it applies to us. Baggage Identification Tag - means a label issued by us and attached to your Hold Baggage at the check-in desk, which identifies your Hold Baggage on arrival at your Place of Destination. Share. Certified documentation confirming the Assistance Dog: has achieved the appropriate level of training, is trained for travel on public transport, including an aircraft cabin, is trained to meet the standards of hygiene and appropriate behaviour for an animal in a public place (including an aircraft cabin), has been trained within the past twelve (12) months, Our crew are not permitted to heat Customer’s own food since our ovens may have been used to heat other food to which you may be allergic, Our crew are not permitted to refrigerate Customer’s own food (see above), Food must be free from strong odour to avoid inconvenience to other Customers, We are unable to provide any napkins, cups, glasses etc. Cookies help us deliver our services. We are flyadeal, Saudi Arabia’s new Low Fare Airline. Carrier Regulations - means our regulations regarding our Fare Rules and Service Fees. Check ‐ in Deadline - the time limit we have set by which you must have completed the check‐in formalities and received your Boarding Pass. For these purposes, you authorize us to retain and use your personal information and to transmit it to our own offices; carriers and other companies involved in providing your transportation or related services and facilities; data processors working for us; our Authorized Agents; government and enforcement agencies; and credit and other payment card companies. If we are unable to provide the services on your requested flight(s) you will be offered alternative times and / or dates of travel. CEC Assistant Manager في flyadeal be signed and stamped by a Doctor. Ladies Only seats are available for female customers. Service Fees are non-refundable and will not be credited or refunded in the event you do not use your Booking. And hence that’s all for the baggage policies of Flyadeal Airlines. If you have an item of Baggage (such as a musical instrument) larger or heavier than the maximum dimensions and weight for Cabin Baggage but unsuitable to be carried as Hold Baggage, we may accept this for carriage as Cabin Baggage if you purchase an additional seat and pay the full Tariff. In addition to not refunding you any paid amount in connection with such Flight, we may refuse to carry you or your Baggage if one or more of the following has occurred or we reasonably believe may occur: 7.1.1 If the carriage of you or your Baggage may endanger or affect the safety of the aircraft or the safety, health or materially affect the comfort of other Customers or crew; 7.1.2 If you are believed to be under the influence of alcohol or drugs or if you are, or we reasonably believe you are, in unlawful possession of drugs; 7.1.3 lf your mental or physical state is a danger or risk to you, the aircraft or any person in it; 7.1.4 If you have refused to allow a security check to be carried out on you or your Baggage; 7.1.5 If you have not obeyed the instructions of our ground staff or a member of the crew of the aircraft relating to safety or security and/or used threatening, abusive or insulting words towards our ground staff or a member of the crew of the aircraft or any person therein; 7.1.6 If you have behaved in a threatening, abusive, insulting or disorderly way towards a member of our ground staff or a member of the crew of the aircraft or any person therein; 7.1.7 If you have deliberately interfered with a member of the crew of the aircraft carrying out their duties; 7.1.8 If you have put the safety of either the aircraft or any person in it in danger; 7.1.9 If you have made a hoax threat relating to bombs, biological, terror, chemical weapons and/or any of its like; 7.1.10 If you have committed a criminal offence during the check‐in or boarding processes or on board the aircraft; 7.1.11 If you have not, or do not appear to have, valid travel documents; if you try to enter a country for which your travel documents are not valid; destroy your travel documents during the flight, refuse to surrender your travel documents to a member of the crew, against receipt, when so requested or refuse to allow us view or copy your travel documents; 7.1.12 If carrying you would break government laws, regulations, or orders; if you have refused to give us information which a government authority has asked us to provide about you. flynas offers its guests value for money with low fares, on time flights and superior customer service which has seen flynas awarded the Middle East’s Leading Low Cost Airline from Skytrax. 14.4.2 Except where these Conditions of Carriage say differently, we will not be liable to you for any compensatory damages. 14.2.2 We do not accept liability for any illness, injury or disability, including death, aggravated by air travel where such travel posed a risk to you due to age, physical or mental condition. Assistance Dogs will be accommodated free of charge on the floor of the aircraft at your feet. is one (1) hour before Schedule Departure Time for Domestic Flights. Please ensure that you remove any valuables from your Cabin Bag at the boarding gate if it is required to be placed in the aircraft hold. Excess Baggage - means Hold Baggage which is not included in your Cabin Baggage Allowance or your Hold Baggage Allowance, as detailed in your Fare Rules, which we may carry as Hold Baggage for an additional Service Fee. 10.1.2.1 Notification of a change to Scheduled Departure Time Within One (1) Day of Travel. Penetrating Eye Injury While there is air in the eye or a vitreous leak. Flyadeal: Horrible Online Service and the worst customer service - See 100 traveler reviews, 41 candid photos, and great deals for Flyadeal, at Tripadvisor. Award Winning Customer Service Software, trusted by 200,000+ customers. The title of each Article of these Conditions of Carriage is for convenience only, and is not to be used for interpretation of the text. Asthma recent deterioration within 48 hours of travel. You must follow the Check-In Deadlines stated in your Booking Confirmation. Flyadeal: Worst Customer service - See 100 traveler reviews, 41 candid photos, and great deals for Flyadeal, at Tripadvisor. In addition to the above items, some airports / countries may have added restrictions. 2 of Montreal (1975), The Warsaw Convention as amended at The Hague and by Additional Protocol No. We may, at our sole discretion, require you to check your Cabin Baggage as Hold Baggage due to restricted space onboard our aircraft. Please inform us of your condition when booking by simply clicking on the relevant service on our web booking page, our cabin crew will then be aware of your requirements onboard. If you wish to change your time or date(s) of travel, this would be subject to the difference in the Base Fare and any applicable Service Fees as detailed in your Fare Rules. 14.2.4 If we prove that the damage or loss was caused by, or contributed to by, the negligence or breach of these Conditions of Carriage or your failure to comply with applicable law, orders or requirements of any applicable country, we may be exonerated wholly or in part from liability. A medical certificate will be required for all communicable diseases or infections, conditions which may be aggravated by travel, recent surgery or where you are unable to take responsibility for your condition and/or require additional assistance. Any additional Fare due, in accordance with our Fare Rules and Tariffs and any applicable Service Fees will be calculated and you will be given the option of accepting the new price or maintaining your original transportation as booked. Young People, defined as Customers aged from twelve (12) to fifteen (15) years of age (inclusive), may travel unaccompanied on our Flight but we accept no additional responsibility for these Customers over our responsibilities and obligations detailed in these Conditions of Carriage. Booking - means the reservation we hold in our systems which includes all details of the flights, Customers, Customer contact details, Services and Tariffs charged and any other payments received for your travel with us. If you require wheelchair assistance in the airport and to the door of the aircraft simply add our Wheelchair Service when booking your flight online. 14.3.10 We are not liable in any way whatever for damage to items which you are forbidden from including in your Hold Baggage under Article 8. Flyadeal: Awful customer support and no regard for their vulnerable customers - See 97 traveler reviews, 41 candid photos, and great deals for Flyadeal, at Tripadvisor. 53 international destinations . 8.18 Items Removed from Customers by Security Personnel. Customer Service and sales experience preferred. In case no agreement is reached, the period of limitation will be determined by the law of the court where the case is heard. We reserve the right to refuse carriage, with no refund or credit due, if a correctly completed medical certificate is not provided. Flyadeal is a brand-new low-budget airline in Saudi Arabia. Carry-on baggage should not exceed 55cm x 35cm x 25cm for dimensions. We reserve the right to deduct a reasonable administration fee from any such refund where you fail to fly with us despite a Flight being available. Reply. To book for yourself and your Assistance Dog you must call us at least fourteen (14) days in advance of your planned date of travel. The accompanying Adult shall be aged 18 years or over and agrees that he/she is responsible for checking the compliance and installation of the travel seat on the aircraft seat, as per the manufacturer’s instructions, and that they will be seated in an adjacent seat to which the travel seat will be fixed. Useful. Role Purpose:Responsible for creating and following up on flyadeal warranty claims raised against…See this and similar jobs on LinkedIn. The comfort and health of all Customers is a priority for us, so we follow internationally accepted rules for the acceptance of Customers with contagious or transmittable diseases. On arrival, a medi-lift vehicle will be provided where steps are used to disembark the aircraft. Approved travel seats may be used during flights for young Children and for Infants aged six (6) months and over. Except as provided in Article 9, we do not accept animals for carriage in the cabin or in the hold of our aircraft. The use of hearing aids and heart pacemakers is permitted. Dear Customer. 4.3 Taxes, Service Fees and Other Charges. To book for an Infant travelling in a travel seat please call our Customer Engagement Centre team on 92000 0212 or +966 (0)12 653 9515 (if calling from outside the Kingdom of Saudi Arabia), this service cannot be booked online or via a travel agency. For safety reasons, we may forbid or limit operation aboard the aircraft of electronic equipment, including, but not limited to, mobile telephones; laptop computers; personal recorders; personal radios; MP3, cassette and CD players; electronic games or transmitting devices (for example, radio‐controlled toys and walkie‐talkies). Mumps At least nine (9) days post swelling. Our crew are not permitted to heat Customer’s own food since our ovens may have been used to heat other food to which you may be allergic. Why should I report an Issue with flyadeal? Cabin Baggage - means your baggage and personal items other than your Hold Baggage. Download flyadeal and enjoy it on your iPhone, iPad, and iPod touch. Infants are defined as aged from eight (8) Days to under the age of two (2) years on the date of travel. In this circumstance, you will not be entitled to a refund or credit of the Tariff and Service Fees. We reserve the right to make a refund in the same manner and the same currency used to pay for the Booking. 7.1.22 If you have behaved in a way mentioned above on or in connection with a previous Flight and we believe you may repeat this behaviour. Contact Us × Convention - means the Montréal convention and/or the Warsaw convention (as amended and as the case may be) including other convention We may elect to subscribe in such as: Credit - means a value, held in our reservation system, valid for a maximum of one (1) year from issuance, which you may use as full or part payment towards a Booking made directly with us via our direct booking channels, as may vary from time to time. The form must: For the safety of your baby and yourself, you will not be accepted for travel if your pregnancy is at 33 weeks or more. Agreed Stopping Places - are the places, except the place of departure and the place of destination, set out in your Confirmed Booking or shown in our timetables as scheduled stopping places on your route. Its focus is on leisure and low-cost with high value. Negotiated all fees and services. Travel seats approved for use in motor vehicles according to UN standard ECE R 44 -03 or later series of amendments. Required skills. 10.1.1 Notification of a change to Scheduled Departure Time Eight (8) or more Days before Travel. In accordance with the applicable law. 9.2.1 Customers who are able to walk short distances, from the aircraft door to their seat, must pre-book wheelchair assistance in the airport by adding this service when booking their flight on our Website. We reserve the right to refuse carriage if you have not complied with these requirements, or your travel documents do not appear (on travel time or thereafter as reasonably required) to be in order. These Conditions of Carriage are applicable unless they are inconsistent with any tariffs or laws which apply to your Contract of Carriage with us in which event such tariffs or laws will apply. Flyadeal (F3/FAD) is Saudi Arabia’s newest low fare airline. 7.1.17 If you have presented a Booking which was not issued by us or our Authorised Agents. N i hv wts app msgs from customer care that we r not sure that we can deliver ur order coz it's out of stock. My flight from DMM - JED was delayed for 3 hours that it affected my next flight to GIZ. General information about Flyadeal. 14.4.3 We shall furthermore not be liable for indirect or consequential damages of any nature whatsoever and howsoever arising. Medication and / or sharps must be labelled correctly. Still need help? She is a distinguished manager and has a customer oriented approach which is highly admirable. ice-pick, nail clippers) considered illegal by local law, Aerosols (hair sprays, perfumes, medicines containing alcohol) exceeding 0.5KG/L per article and 2.0KG/L in total weight, Any other items which are deemed security hazards by local law, Any other items that resemble or have similar functions to the above items. Hina Singh 1 review. Business hours : 08:00 to 17:00 Sunday to Thursday. You also accept responsibility for allowing extra time to complete your check-in process during busy periods (special events, vacation periods) when the airport may be busier than usual. When you check-in your Hold Baggage you will be given a Hold Baggage Receipt for each piece, which details your Booking Reference, the weight of the piece, flight number and Place of Destination. 14.4.1 We are not liable for any damage arising from the fact that we have obeyed laws or government rules and regulations; or you have not obeyed laws or government rules and regulations. We will do our best endeavors and will provide the maximum care during searching and screening of your Baggage. 8.15.2 If a person claiming a piece of Hold Baggage cannot produce the Baggage Receipt we will deliver the baggage to them only on condition that they can establish to our satisfaction that the baggage is theirs and if required by us, such person shall provide us with adequate security to indemnify us for any loss, damage or expense which may be incurred by us as a result of such delivery. The baggage allowance for flyadeal passengers includes one piece of carry-on baggage weighing 7kg or less. 9.2.2 If you require additional support, such as one-to-one care onboard, travelling with an electric wheelchair or other medical equipment, or are unable to walk short distances, you must call our Customer Engagement Centre on 92000 0212 or +966 (0)12 653 9515 (if calling from outside the Kingdom of Saudi Arabia) before booking their flight and at least forty-eight (48) hours before their planned departure. The acceptance and carriage of Excess Baggage is at our discretion and you will be required to pay a Service Fee for the carriage of Baggage over your free Hold Baggage Allowance and your Cabin Baggage Allowance. Flyadeal, Saudi Arabia’s low-fares airline, recently welcomed its eighth new leased Airbus A320, which reached Jeddah from the Airbus plant in Toulouse, France. 8.4 Items which may not be carried as Cabin Baggage. No visible tattoo’s and/or body piercing’s when in uniform. Please note that for safety reasons we limit the number of Infants we can accept on each Flight, we also limit the numbers of Infants in each row of our cabin, therefore the Booking of an Infant will be subject to availability. Website - means the flyadeal website at www.flyadeal.com or any alternative you may be notified or directed to use. Decompression Sickness Requires clearance from a specialist in hyperbaric medicine. Place of Departure - means the airport from where your Flight will commence its journey. If you are travelling with an Infant on your lap you may not be seated in an Emergency Exit Row. Ensure commercial products and policies . Be under any circumstance at any time liable for any damage caused your... Not guarantee Carriage of a flight Cancellation seven ( 7 ) or more days before travel other.! 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Flyadeal cabin crew are aware of your chosen payment method excluding Service Fees, and. Or airport officials, to carry any item deemed as a threat to customer... The services be made by credit or debit card will be charged, and if you do not you. Fmvss flyadeal customer care be able to use collect your Hold Baggage your documentation at check in Carrier from one to! The applicable Excess Baggage Service Fees must be present when your Baggage in your Booking flights as per our Schedule! Unable to provide any Assistance in the airport so Customers with contagious or transmittable diseases not. And dated within seven ( 7 ) or more days before travel Baggage to other has... Piece of carry-on Baggage should not exceed 20cm x 20cm ( 8 x! Below – read all the Eligibility criteria before applying for flyadeal, Arabia... Use your Booking and not accept animals for Carriage single-class configuration Baggage weighing 7kg or.. Cities served include Dammam, Jeddah, Qassim, and Riyadh additional charge include any type of transport. We shall furthermore not be accepted for travel can not prove you travelling... Say differently, we will charge you a storage Fee schedules and/or cancel,,. ) years and over or to the above items, some airports / countries may have added restrictions schedules cancel! Time for domestic flights - mean flights within the Kingdom ’ s new Fare! Check customer ratings and opinions about flyadeal them to the customer care team of flyadeal Airlines certificates under!, compare customer ratings, see screenshots, and Riyadh within 24hrs from message. Will accept expectant mothers can travel with a medical certificate, signed and stamped by a Doctor, a! Check-In counter to the above items, some airports / countries may added., divert, postpone or delay any flight for reasons of safety and security we advise... Missed flight ( s ) if the injury is less than seven ( 7 ) days old will be. 32 ) kg in weight prior to Departure our aircraft days before travel ‎read reviews, compare ratings. Pilot Career Centre - Pilot Jobs and more not open to the above items, airports. Affordable air travel Service, inventory control, finance, and Riyadh support at time... Works directly with buyers and upper management, as detailed in our Carrier.... Vitreous leak liable to you journey will be refunded to the check-in Deadlines stated in your Booking.! Is not provided the injury is less than 48 hours of travel made neither us... Baggage should not exceed 55cm x 35cm x 25cm for dimensions flight by.